How to make a claim
If you need to report a claim, you must report it as soon as possible by calling one of the following numbers:
0844 836 1400 for general claims
0808 129 3659 for glass repair
All our claims lines are open 24 hours and we'll be more than happy to help when you call. We'll talk you through your claim details and inform you of the next steps to take. It will help us process your claim if you can have the following information to hand:
- Date of the incident
- Time of the incident
- Location of the incident
- Names and addresses of parties involved and their vehicle registration number(s), if known/applicable
- Details of how the loss occurred e.g. accident, fire, theft, etc.
- Photographic evidence (if possible)
Important points to remember for motor claims
- Do not admit that you are responsible or make any offer or promise of payment without written permission from your insurer.
- Send your insurer written details as soon as possible after any accident, injury, loss or damage, including any correspondence received from a third party.
- Send your insurer any letter or other communication as soon as you receive it from anyone else involved and only answer it after consulting your insurer.
- Immediately tell your insurer about any prosecution, coroner's inquest or fatal accident inquiry involving any person covered by this insurance.
- Give your insurer all the information and help we need to ensure we deal with your claim as quickly as possible.